Long-term support to UNRWA’s reform

Projekt abgeschlossen

Switzerland’s additional support to the General Fund of UNRWA (United Nations Relief and Works Agency for the Palestine Refugees in the Near East) will enable the organization to further implement its development mandate and its reform agenda. The intervention focuses on the strengthening of the Agency’s internal management by supporting the completion of the Enterprise Resource Planning system (ERP) and on increasing the Agency’s funding by supporting its Resource Mobilization Strategy.

Land/Region Thema Periode Budget
Besetztes Palästinensisches Gebiet
Humanitäre Hilfe & DRR
Primäre Gesundheitsversorgung
Materielle Nothilfe
01.12.2013 - 31.12.2014
CHF  2’303’117

UNRWA is chronically underfunded. The deficit constrains the Agency from allocating resources to vital reforms, which risks jeopardizing the reform process as a whole and the efficiency gains underway.


Reforms enable UNRWA to better implement its development mandate by providing better quality and more efficient services to Palestine refugees


The intervention is complementary to the regular General Fund contribution from the Humanitarian credit line; and constitutes a follow-up to contributions to ERP (2009) from the Humanitarian credit line, and to the Resource Mobilization Strategy (2012-2013) from the Regional Cooperation credit line. Switzerland seeks and facilitates coordination with like-minded donors and host countries on matters related to the reforms

Mittelfristige Wirkungen

Internal management is strengthened with the integration of UNRWA’s finance, procurement and human resources operations into one platform, the Enterprise Resource Planning system. Funding of UNRWA is increased with the implementation of the Resource Mobilization Strategy and allows the organization to fulfill its mandate without cutting basic services nor compromising quality


Resultate von früheren Phasen:  

While this is the first phase of a long-term support to UNRWA’s reforms, Switzerland has already contributed to these two specific reforms through project funding. Main results include the following: The four components of the Enterprise Resource Planning system - finance, procurement and logistics, human resources and payroll - have been built.The Resource Mobilization Strategy has been particularly successful in the fundraising with emerging markets and Arab Countries (USD 105 million in the last year).

Verantwortliche Direktion/Bundesamt DEZA
Kreditbereich Entwicklungszusammenarbeit
Projektpartner Vertragspartner
Organisation der Vereinten Nationen (UNO)
  • Relief and Works Agency for Palestine Refugees in the Near East

Budget Laufende Phase Schweizer Beitrag CHF    2’303’117 Bereits ausgegebenes Schweizer Budget CHF    2’303’117
Projektphasen Phase 5 01.07.2021 - 30.06.2023   (Completed) Phase 4 01.01.2018 - 30.06.2021   (Completed) Phase 3 01.01.2016 - 31.12.2017   (Completed) Phase 2 01.01.2015 - 31.12.2015   (Completed)

Phase 1 01.12.2013 - 31.12.2014   (Completed)