Long-term support to UNRWA’s reform

Projet terminé

Switzerland’s additional support to the General Fund of UNRWA (United Nations Relief and Works Agency for the Palestine Refugees in the Near East) will enable the organization to further implement its development mandate and its reform agenda. The intervention focuses on the strengthening of the Agency’s internal management by supporting the completion of the Enterprise Resource Planning system (ERP) and on increasing the Agency’s funding by supporting its Resource Mobilization Strategy.

Pays/région Thème Période Budget
Territoire palestinien occupé
Aide humanitaire & RRC
Enseignement primaire
Système de santé primaire
Assistance matérielle
01.12.2013 - 31.12.2014
CHF  2’303’117

UNRWA is chronically underfunded. The deficit constrains the Agency from allocating resources to vital reforms, which risks jeopardizing the reform process as a whole and the efficiency gains underway.


Reforms enable UNRWA to better implement its development mandate by providing better quality and more efficient services to Palestine refugees

Groupes cibles

The intervention is complementary to the regular General Fund contribution from the Humanitarian credit line; and constitutes a follow-up to contributions to ERP (2009) from the Humanitarian credit line, and to the Resource Mobilization Strategy (2012-2013) from the Regional Cooperation credit line. Switzerland seeks and facilitates coordination with like-minded donors and host countries on matters related to the reforms

Effets à moyen terme

Internal management is strengthened with the integration of UNRWA’s finance, procurement and human resources operations into one platform, the Enterprise Resource Planning system. Funding of UNRWA is increased with the implementation of the Resource Mobilization Strategy and allows the organization to fulfill its mandate without cutting basic services nor compromising quality


Principaux résultats antérieurs:  

While this is the first phase of a long-term support to UNRWA’s reforms, Switzerland has already contributed to these two specific reforms through project funding. Main results include the following: The four components of the Enterprise Resource Planning system - finance, procurement and logistics, human resources and payroll - have been built.The Resource Mobilization Strategy has been particularly successful in the fundraising with emerging markets and Arab Countries (USD 105 million in the last year).

Direction/office fédéral responsable DDC
Crédit Coopération au développement
Partenaire de projet Partenaire contractuel
Organisme des Nations Unies (ONU)
  • Office de secours et de travaux des Nations Unies pour les réfugiés de Palestine dans le Proche-Orient

Budget Phase en cours Budget de la Suisse CHF    2’303’117 Budget suisse déjà attribué CHF    2’303’117
Phases du projet Phase 5 01.07.2021 - 30.06.2023   (Completed) Phase 4 01.01.2018 - 30.06.2021   (Completed) Phase 3 01.01.2016 - 31.12.2017   (Completed) Phase 2 01.01.2015 - 31.12.2015   (Completed)

Phase 1 01.12.2013 - 31.12.2014   (Completed)