Consular services

You may contact us by e-mail istanbul@eda.admin.ch or by telephone at +90 212 283 12 82. Visitors will only be received by appointment.

• Applications for identity documents must be made online. Once you have received confirmation from the Consulate General, you may book an appointment online.
• For marriage preparations, an appointment can be arranged by e-mail to the following address istanbul@eda.admin.ch.
• Life certificates for AHV/IV are temporarily accepted by e-mail due to delays in postal traffic and difficulties in visiting authorities. Pensioners can sign the certificates and send them (without the official stamp) together with a copy of the passport or identity card by e-mail to the following address sedmaster@zas.admin.ch.
• There are no restrictions for transactions that do not require a personal visit.

Helpline Federal Department of Foreign Affairs (FDFA)

The FDFA Helpline provides detailed information 365 days a year around the clock about the following FDFA services:

• Travel advice
• Itineris – online registration for Swiss nationals travelling abroad
• Consular protection
• Living abroad
• Other consular services (services of Swiss representations in connection with passports and identity cards, registration, civil status, civil rights, notarizations, confirmations, certificates, inheritance, welfare, deposits, etc.)