The Swiss Citizen Services supports the network of representations (embassies and consulates) abroad. It secures the provision of efficient consular services. If Swiss citizens are in need of assistance due to an emergency situation abroad - e.g. accident or arrest - it coordinates activities between the involved representations and organisations abroad, the authorities and relatives in Switzerland.

Its organisational units include Citizen Services and Support for Representations, Consular Protection as well as Social security for Swiss citizens abroad. It is also linked to the FDFA Helpline, which as central contact point deals with matters relating to consular services. The Helpline is manned around the clock 365 days a year.

Last update 26.01.2022


+41 800 24-7-365 / +41 58 465 33 33

365 days a year – around the clock 

The Helpline FDFA deals as central contact point with matters relating to consular services.

Fax +41 58 462 78 66

vCard Helpline FDFA (VCF, 5.6 kB)


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Skype: helpline-eda

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