The Consular Directorate (CD) acts as a central contact point for efficient, customer-oriented consular services worldwide. It comprises three divisions: Citizen Services, Consular Protection, and Innovation and Partnerships. It provides information on these services around the clock via the FDFA Helpline and also maintains an advisory service providing general information on living abroad, emigration and returning to Switzerland.
In addition, it coordinates all matters relating to Swiss nationals living abroad within the Federal Administration. To this end, the CD works closely with other federal offices, cantonal bodies, foreign authorities and other national and international partners.
Finally, in the area of visas, the CD develops efficient working tools, processes and quality standards for Switzerland's network of representations abroad. It is responsible for outsourcing and liaises with the State Secretariat for Migration.
Last update 12.09.2024
+41 800 24-7-365 / +41 58 465 33 33
365 days a year – around the clock
The Helpline FDFA deals as central contact point with matters relating to consular services.
Fax +41 58 462 78 66
Phone free of charge from abroad with Skype
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Skype: helpline-eda
